Shipping Policy
We process all orders within 1 to 2 business days (excluding weekends and holidays) following receipt of your order confirmation email. Once your order has been shipped, you will receive another notification.
Shipping Rates and Estimates
For calculated shipping: Shipping fees will be calculated and displayed at checkout based on your location.
Local Delivery
FREE local delivery is available for orders over $100 within the West end GTA.
Porch Pickup
Avoid shipping costs by opting for FREE local pickup at:
3102 O'Hagan Drive
Misssissauga ON L5C2C6
Once your order is placed and you choose local pickup at checkout, we'll notify you via email when it’s ready, along with any further instructions.
General pickup hours:
Monday - Friday 9am - 7pm
Saturday 9am - 1:30pm
Please bring your order confirmation email when you arrive.
International Shipping
We don't offer international shipping at this time.
Order Status
Once your order has been shipped, we will email you a tracking number to follow its status. Please allow 48 hours for the tracking details to update.
If your order has not arrived within 5 days of receiving your shipping confirmation, please reach out to us at woodlandbees.honey@gmail.com with your name and order number, and we’ll investigate.
Refunds, Returns, and Exchanges
We accept returns within 30 days of delivery, provided the item is unused and in its original condition. The full order amount will be refunded, minus return shipping costs. Please refer to our refund policy for more details.
If your order arrives damaged, contact us immediately at woodlandbees.honey@gmail;.com with your order number and a photo of the damage. We’ll handle these cases individually and strive to resolve them to your satisfaction.
For further inquiries, please contact us at woodlandbees.honey@gmail.com.
